Digital stewardship for Australian charities, DGR organisations, and purpose-led service providers. Accessible, secure, and built to satisfy funders, boards, and the communities you serve.
A registered charity's website carries obligations that most web agencies don't think about. Funders expect it to reflect your mission accurately. Your board is accountable for what it says. The ACNC expects a level of transparency that has to be maintained — not just set up once and forgotten.
And beyond compliance, the people your organisation exists to serve are often searching for you with limited time, limited data, and real need. How your website performs in those moments — whether it loads, whether it's readable, whether it answers the question — is not a marketing concern. It's an operational one.
We work with nonprofits and charities because we understand this. We understand DGR obligations, funder reporting, board governance, and the reality of running a digital presence with a small team and no in-house developer. We don't add complexity. We reduce it.
Every service is shaped around what registered charities and purpose-led organisations actually need — not a checklist built for commercial clients.
Your website is often the first thing a funder, referral partner, or prospective donor sees. It needs to reflect your organisation's credibility without overstating, and communicate your services clearly without jargon. We build sites that hold up to that scrutiny — clean, accessible, and honest.
WCAG 2.1 AA compliance is not optional for organisations in receipt of government funding or serving people with disability. We build it in from the start, audit existing sites for gaps, and monitor for regression. An accessibility complaint is a reputational and legal risk — we take it seriously so you don't have to.
When someone searches for the services your organisation provides, you need to appear — not buried beneath commercial providers or hiding behind a directory listing. We build search presence on substance: correct structure, plain-language content, and geographic relevance. If you're investing in search visibility specifically, our SEO for nonprofits service covers that in detail.
Registered nonprofits qualify for up to $10,000 per month in free Google advertising. Most are either not using it, or using it incorrectly — which risks suspension without warning. We set it up properly and manage ongoing compliance so it keeps working.
Many funding bodies now ask about digital infrastructure as part of grant applications and acquittals. We produce plain-English documentation of your digital arrangements — security posture, accessibility status, privacy compliance — that satisfies those requirements without requiring your team to become technical.
Websites don't stay healthy on their own. Security vulnerabilities emerge, content drifts, performance degrades. We monitor, maintain, and report on a quarterly basis — in language your board can read, not a dashboard full of jargon.
These are not hypothetical concerns. They are the issues we encounter regularly across the sector.
A site that's outdated, inaccessible, or difficult to navigate signals organisational risk before a conversation has even started. First impressions in the sector carry real weight.
Registered charities are required to maintain certain public-facing information. When a site goes down, gets hacked, or loses pages in a migration, those obligations don't disappear. We keep things stable so that risk doesn't materialise.
Under the Disability Discrimination Act, an inaccessible website is a legitimate legal exposure. For organisations that serve people with disability — or that receive government funding — this is a risk that warrants active management, not good intentions.
Accounts drift out of compliance and stop serving ads with no notification. Many organisations only notice when enquiries drop off. Months of free advertising can be lost before anyone investigates. Proper ongoing management prevents this entirely.
Most nonprofits don't have a dedicated digital person. Website responsibilities sit with whoever has capacity — which means they often sit with no one. We act as that outsourced resource: calm, accountable, and across it so your team doesn't have to be.
A few tools and guides we've built for purpose-led organisations. Free to use, no strings attached.
Free resource
Check your website's accessibility against WCAG 2.1 AA in under a minute. Understand where you're exposed before it becomes a complaint.
Access freeFree resource
Plain-English documentation of your digital arrangements — security, privacy, and accessibility — in a format funders and boards can actually read.
Access freeFree resource
A free guide for organisations considering a website rebuild. Covers trauma-informed design, accessibility, content strategy, and how to choose a digital partner who understands your mission.
Access freeFree resource
Find out whether your organisation qualifies for up to $10,000/month in free Google advertising — and what's required to use it properly.
Access freeWe are a small practice. We take on fewer clients so we can remain genuinely accountable to each one. Here is how we begin.
Digital Capacity Diagnosis
We begin with a structured review of your website, search presence, accessibility, and digital operations. The output is a plain-English, board-ready document with prioritised recommendations. $1,500 + GST. No obligation to proceed further.
Digital Stewardship Programme
Most organisations move into an ongoing monthly retainer. We act as your outsourced digital director — handling security, accessibility monitoring, Google Ad Grant compliance, and search visibility. Predictable cost, no project creep.
Quarterly reporting in plain English
We report quarterly. Your board doesn't need to understand Google Search Console to understand our reports. Clear findings, risk ratings, recommended next steps.
“Working with Marzipan Media was a great experience, especially for our not-for-profit community group. With our shoestring budget, we needed a website that was affordable but still welcoming, accessible, and effective — and Marzipan Media delivered exactly that. They took the time to understand who we are and who we support, creating a site that feels warm, inclusive, and easy to navigate. They also helped us improve our visibility online through smart content structure and search-friendly design. Since the new site launched, we've seen a steady increase in visitors and more people reaching out for support and information. Marzipan Media combined professionalism with genuine care for our mission, and it shows in the results. We're grateful for their help and would happily recommend them to other community organisations looking to help more people by strengthening their online presence.”
Sanctuary BPD Carer Support Group
We are currently working with nonprofits and charities across Australia. If you would like to speak with a current client before enquiring, we are happy to arrange that.
Request a client referenceYes. We understand ACNC registration, DGR status, and the governance obligations that come with them. We also understand that most nonprofits are operating with limited internal digital capacity — that's precisely who we're set up to work with.
Most agencies build a website and move on. We stay. We monitor, maintain, and report on an ongoing basis — because for organisations where trust and compliance matter, a website is never really finished.
Yes. If you're looking for detail on what that involves specifically, our SEO for nonprofits page covers the full scope — from technical foundations to Google Ad Grant management.
$1,500 + GST. It covers your website's security, accessibility, performance, and search visibility — delivered as a prioritised, plain-English action plan. The fee is credited in full toward any subsequent engagement.
Yes. While we are Sydney-based, we work with nonprofits and charities across Australia. We also work with community legal centres, mental health organisations, and arts and culture organisations under the same stewardship model.
Learn about the Diagnosis
Digital Capacity DiagnosisOngoing digital accountability
Digital Stewardship ProgrammeSEO for purpose-led organisations
SEO for nonprofitsFree Google advertising
Ad Grant eligibility checkA Digital Capacity Diagnosis is a structured review of your website, search presence, accessibility, and digital operations — with board-ready findings in plain English. A practical starting point, not a pitch.
