An independent website, accessibility and compliance audit for mission-driven organisations — with board-ready findings in plain English.
Most organisations discover a problem when something goes wrong. A Diagnosis finds it first.
Your leadership team receives clear, board-ready findings on where your digital infrastructure supports your mission, where it creates risk, and what to prioritise next.
Within 30 days, we stabilise your website and tracking, resolve critical issues affecting performance, and establish a clear roadmap for growth.
An independent assessment. Not a sales process.
The Diagnosis stands alone. You are free to implement recommendations internally, with an existing provider, or with us. No obligation beyond this engagement.
Request a Diagnosis$1,500 + GST · Delivered in 10 business days
Each pillar is assessed independently and presented in plain English — written for leadership, not developers.
We assess the foundations your digital presence depends on: hosting resilience, platform currency, security posture and integration reliability.
Outcome
A clear Red / Amber / Green assessment of infrastructure risk, with prioritised recommendations for stabilisation.
We examine how your website supports — or silently obstructs — day-to-day operations: content workflows, staff capability, and service delivery pathways.
Outcome
A practical map of where time, clarity and capability are being lost to manual workarounds, brittle systems, or unclear ownership.
We review the areas where digital decisions carry institutional weight: accessibility obligations (WCAG), data privacy posture, and public trust signals.
Outcome
A prioritised compliance roadmap aligned to your regulatory obligations and organisational values.
Community legal centres and advocacy organisations
Cultural institutions and arts organisations
Mental health and disability service providers
Nonprofits and charities with public-facing websites
Mission-driven businesses under regulatory oversight
If your website is often the first point of contact for vulnerable people seeking help — or if digital failure would damage your reputation or funding — a Diagnosis is the responsible place to start.
We've been working with Ben to improve our law practice's online and digital presence, and the experience has been outstanding. Ben is the owner of Marzipan, and that shows in the level of care, accountability, and consistency he brings to his work.
You receive a structured written document — typically 15–20 pages — with an executive summary written for leadership, a Red/Amber/Green infrastructure assessment, and a prioritised 12-month roadmap. It's designed to be read by a CEO or board member, not a developer.
For some parts of the assessment, yes — we'll need read-only access to your website platform, Google Search Console, and Google Analytics if available. We'll send a clear checklist once the engagement begins. Nothing is changed or touched during the review.
That's entirely up to you. The Diagnosis is a standalone engagement. You're free to act on the findings internally, with your current provider, or with us. If you do choose to continue with Marzipan, the $1,500 fee is credited in full toward the first month of stewardship.
We deliver within 10 business days of receiving access to your systems and completing a brief introductory call.
Both — but it's written primarily for leadership. The executive summary is plain English. Technical detail is included in appendices for whoever needs it.
The Diagnosis is an independent assessment. You are free to take the report to your internal team, an existing provider, or another agency entirely.
Delivered within 10 business days
Equivalent to one afternoon of a consultant's time — for a full picture of your digital risk.
Fee credited in full toward any subsequent engagement.
Includes
We'll arrange a brief conversation before engagement begins.
Looking for ongoing digital stewardship after your diagnosis?
Learn about the Stewardship ProgrammeA Digital Capacity Diagnosis is a structured review of your website, search visibility, security, and digital operations — with board-ready findings in plain English. A practical starting point, not a sales process.
Prefer to start yourself? Run a free accessibility check or digital risk snapshot first.
