You feel it when a funder asks for your website and you hesitate.
You feel it when a new staff member is onboarded and no one can find the login.
You feel it when someone asks who looks after your digital presence — and the honest answer is: no one, really.
Most organisations don't think about their website until something breaks.
The site hasn't been updated since the last staff change.
Plugins are failing but the website is too fragile to update.
A security incident. An accessibility complaint. A grant assessor who quietly moves on.
The Website Diagnosis exists for the moment before that.
Your leadership team receives clear, board-ready findings on where your digital infrastructure supports your mission, where it creates risk, and what to prioritise next.
We audit your website across six areas, document what we find in plain English, and fix the highest-priority item within scope: configuration, speed, tracking, accessibility, or content. Not structural rebuilds. Then we walk you through everything on a debrief call, so you leave with a clear picture and one problem already solved.
An independent assessment. Not a sales process.
The Diagnosis stands alone. You are free to implement recommendations internally, with an existing provider, or with us. No obligation beyond this engagement.
Request a Diagnosis$1,500 + GST · Delivered in 3 business days
We've been working with Ben to improve our law practice's online and digital presence, and the experience has been outstanding. Ben is the owner of Marzipan, and that shows in the level of care, accountability, and consistency he brings to his work.
Ben was extremely helpful, willing to explain and share in-depth knowledge, answering any questions we had from content, to site speed and SEO. We're very pleased with the outcome.
If we uncover clear issues, we can usually stabilise the most important ones within 30 days. Scoped after the diagnosis, based on what we find.
This typically covers the highest-priority items such as security, accessibility, performance, or search visibility. It is not a full website rebuild or long-term engagement.
Cost depends on complexity, starting from around $1,500. The diagnosis fee is credited in full. No pressure to continue.
Each pillar is assessed independently and presented in plain English, written for leadership, not developers.
We review your security posture: software currency, login hardening, SSL configuration, exposed credentials, and known vulnerability indicators.
Outcome
A clear Red / Amber / Green assessment of security risk, with prioritised recommendations for the issues most likely to cause real harm.
We assess your site against WCAG accessibility obligations, including keyboard navigation, contrast, screen reader compatibility, and form labelling.
Outcome
A prioritised list of accessibility failures, mapped to compliance risk and the effort required to resolve them.
We check how well your site is indexed and found: technical SEO health, crawlability, page titles and descriptions, and Google Search Console signals.
Outcome
A plain-English picture of what is limiting your visibility in search, and which fixes will have the most immediate impact.
We measure real-world page speed, Core Web Vitals, and the assets, plugins, or configurations slowing your site down, especially on mobile.
Outcome
A clear view of what is affecting load time and user experience, with the highest-priority fixes identified.
We walk the paths your visitors actually take: key service pages, donation or contact flows, and any points where people are likely to drop off or get lost.
Outcome
An honest assessment of where your site is losing people, and what is getting in the way of the actions that matter most.
We review the oversight structures around your digital presence: who owns what, how updates are managed, where accountability is unclear, and what data is being collected.
Outcome
A map of governance gaps: roles, processes, and decisions that need clearer ownership before something goes wrong.
We audit
We work through all six areas, forensically testing your website's security, accessibility, search visibility, performance, user journey, and governance. No access to your systems is shared beyond what is needed.
We write it up
Within 3 business days, you'll receive a structured written report, typically 15–20 pages, with an executive summary written for leadership, findings across all six areas, and a prioritised roadmap of next steps.
We fix the highest-priority item
Before the debrief, we resolve the single highest-priority issue within scope: configuration, tracking, accessibility, speed, content or settings. Not a structural rebuild. One real problem, already solved.
We walk through it together
The debrief call is part of the engagement. We go through the findings, explain the fix, and agree what comes next. After that, you are free to act on recommendations internally, with your existing provider, or with us.
For organisations that want to continue, this is the natural on-ramp to Digital Stewardship.
Ready to begin? $1,500 + GST.
See what's holding your website back · Delivered in 3 business days · Limited to 4 engagements per month
Community legal centres and advocacy organisations
Cultural institutions and arts organisations
Mental health and disability service providers
Nonprofits and charities with public-facing websites
Mission-driven businesses under regulatory oversight
If your website is often the first point of contact for vulnerable people seeking help, or if digital failure would damage your reputation or funding, a Diagnosis is the responsible place to start.
You receive a structured written document, typically 15–20 pages, with an executive summary written for leadership, findings across all six areas, and a prioritised roadmap of next steps. The highest-priority fix within scope is included. It's designed to be read by a CEO or board member, not a developer.
For some parts of the assessment, yes. We'll need read-only access to your website platform, Google Search Console, and Google Analytics if available. We'll send a clear checklist once the engagement begins. We'll confirm the proposed fix with you before anything is changed.
The debrief call is part of the engagement. We walk through the findings together and agree what's next. After that, you're free to act internally, with your current provider, or with us. For organisations that want to continue, the Diagnosis is the natural on-ramp to Digital Stewardship, and the $1,500 fee is credited in full toward the first month.
We deliver within 3 business days of receiving access to your systems and completing a brief introductory call.
Both. It's written primarily for leadership. The executive summary is plain English. Technical detail is included in appendices for whoever needs it.
The Diagnosis is an independent assessment. You are free to take the report to your internal team, an existing provider, or another agency entirely.
Delivered within 3 business days
Equivalent to one afternoon of a consultant's time, for a full picture of your digital risk.
Limited to 4 engagements per month
Fee credited in full if you continue.
Includes
No prep needed. No sales pitch. We will simply show you what is working, what is not, and whether we can help.
The Diagnosis is the first step. If you want us to continue, keeping things stable and improving over time, that's what Digital Stewardship is.
Learn about Digital StewardshipA full audit across six areas: security, accessibility, search visibility, performance, user journey, and governance, with board-ready findings, one concrete fix included, and a debrief to agree next steps.
