Accessibility & Compliance
Your website has accessibility obligations. We help you meet them.
In Australia, WCAG 2.1 AA is the recognised standard for web accessibility — and for organisations serving vulnerable communities, meeting it is not optional. We audit your current position, remediate what needs fixing, and monitor compliance ongoing.
Why it matters
The risk is real — and often invisible.
Legal and funding exposure
Organisations that fail to meet accessibility standards risk complaints under the Disability Discrimination Act 1992. Funders and peak bodies are increasingly requiring WCAG compliance as a condition of support.
The people you exist to serve
Inaccessible websites exclude people with visual impairments, cognitive disabilities, and motor difficulties — often the very communities your organisation supports. Accessibility is a service delivery issue, not just a technical one.
It is usually worse than you think
Most organisations discover accessibility problems only when something goes wrong. A proactive audit almost always finds issues that automated scanners miss — and that carry real risk if left unaddressed.
What we do
Audit, remediate, monitor.
Accessibility audit
A manual and automated review of your website against WCAG 2.1 AA criteria. We test with screen readers, keyboard navigation, and automated tools — then produce a prioritised findings report in plain English, suitable for board or funder review.
Remediation
We work through the findings systematically — fixing structural issues, correcting colour contrast, labelling form elements, and addressing anything that creates a barrier for users with disabilities. We document everything we change.
Ongoing monitoring
Accessibility compliance is not a one-time fix. New content, plugin updates, and platform changes can introduce new issues. As part of our Stewardship Program, we monitor compliance continuously and flag issues before they become complaints.
Common questions
Accessibility FAQ
What is WCAG 2.1 AA and do we have to comply?
WCAG 2.1 AA (Web Content Accessibility Guidelines) is the internationally recognised standard for web accessibility. In Australia, it is the benchmark referenced by the Disability Discrimination Act 1992 and required by most government procurement frameworks including NSW SCM2701. For community organisations serving vulnerable populations, compliance is increasingly expected by funders and peak bodies — not just government.
How do we know if our website is accessible?
Automated scanners catch roughly 30% of accessibility issues. The rest require manual testing — including screen reader testing, keyboard navigation review, and assessment of content structure. A proper audit will tell you exactly where you stand.
What does remediation involve?
It depends on what the audit finds. Common issues include insufficient colour contrast, missing image descriptions, unlabelled form fields, poor heading structure, and content that cannot be navigated by keyboard. We prioritise by risk and work through fixes systematically, with documentation at each stage.
How long does an audit take?
A typical audit for a 20-50 page website takes 5-10 business days from engagement to report. Remediation timelines depend on the volume and complexity of findings.
Do you provide documentation for funders or boards?
Yes. Our audit reports are written in plain English and structured for non-technical audiences. They include an executive summary, prioritised findings, and a remediation roadmap — suitable for board papers and funder reporting.
Start with an audit, not an assumption.
A Digital Capacity Diagnosis includes an accessibility review as one of its three assessment pillars. It is the fastest way to understand your current compliance position — with findings your board can act on.
Looking for ongoing accessibility monitoring?
Learn about our Digital Stewardship Program