Risk & Governance
Your website has accessibility obligations. I help you meet them — and keep meeting them.
In Australia, WCAG 2.1 AA is the recognised standard for web accessibility, referenced by the Disability Discrimination Act 1992 and required by most government and funding frameworks. For organisations serving vulnerable communities, compliance is not optional — and the gap between where most sites are and where they need to be is usually larger than expected.
I audit your current position, remediate what needs fixing, and monitor compliance as part of ongoing stewardship.
Why it matters
The risk is real — and often invisible.
Legal and funding exposure
Inaccessible websites can constitute discrimination under the Disability Discrimination Act 1992. Funders, peak bodies, and government procurement frameworks — including NSW SCM2701 — increasingly require WCAG compliance as a condition of support. An accessibility complaint does not arrive with a warning.
The people you exist to serve
Inaccessibility excludes people with visual impairments, cognitive disabilities, and motor difficulties — often the very communities an organisation supports. This is a service delivery issue, not a technical one.
It is almost always worse than you think
Automated scanners catch roughly 30% of accessibility issues. The rest require manual testing. A proper audit almost always finds problems that would not show up in a free tool, and that carry real exposure if left unaddressed.
Free tool · Lab by Marzipan
Not sure where you stand?
Run a 60-second check of your site's WCAG compliance level — no email required. It is a useful starting point, not a substitute for a manual audit.
Run a free accessibility checkAudit. Remediate. Monitor.
Audit. Remediate. Monitor.
Accessibility audit
A manual and automated review of your site against WCAG 2.1 AA criteria. I test with screen readers, keyboard navigation, and automated tooling, then produce a prioritised findings report written in plain English — structured for board or funder review, not just developers.
Remediation
I work through findings systematically: colour contrast, image labelling, form element accessibility, keyboard navigability, heading structure. Every change is documented. Nothing is patched and forgotten.
Ongoing monitoring
Accessibility compliance is not a one-time fix. New content, plugin updates, and platform changes introduce new issues continuously. As part of the Digital Stewardship Programme, I monitor compliance on an ongoing basis and flag issues before they become complaints.
Common questions
Common questions about WCAG compliance
What is WCAG 2.1 AA and do we have to comply?
WCAG 2.1 AA is the internationally recognised standard for web accessibility. In Australia, it is the benchmark referenced by the Disability Discrimination Act 1992, the standard required under the NSW SCM2701 procurement framework, and increasingly a condition of funding for community and health organisations. For most organisations in this sector, the question is not whether to comply — it is how far behind they currently are.
How do we know if our website is accessible?
Automated tools catch roughly 30% of issues. The rest require manual testing — screen reader use, keyboard navigation review, and assessment of content structure and labelling. If you have only ever run a free tool over your site, you do not yet have an accurate picture.
What does remediation involve?
It depends on what the audit finds. Common issues include insufficient colour contrast, missing image descriptions, unlabelled form fields, poor heading structure, and content that cannot be navigated by keyboard alone. I prioritise by risk and work through fixes methodically, with documentation at each stage.
How long does an audit take?
A typical audit for a 20–50 page site takes 5–10 business days from engagement to report. Remediation timelines depend on the volume and complexity of findings — I scope that clearly once the audit is complete.
Do you provide documentation for funders or boards?
Yes. Audit reports are written for non-technical audiences. They include an executive summary, prioritised findings with risk ratings, and a remediation roadmap suitable for board papers and funder reporting.
Start with an audit, not an assumption.
A Digital Capacity Diagnosis includes an accessibility review alongside security, performance, search visibility, and governance. It is the most efficient way to understand where you stand — with findings your board can act on and funders can reference.
Fee: $1,500 + GST. Credited in full toward any subsequent engagement.
Looking for ongoing accessibility monitoring?
Learn about our Digital Stewardship ProgrammeWant a self-assessment your team can run?
Digital Governance Pack — includes WCAG self-assessmentAccessibility for nonprofits and charities
Web Design for Nonprofits and CharitiesAccessibility for community legal centres
Web Design for Community Legal Centres