Ongoing Partnership
Stability. Compliance. Fewer surprises.
The Stewardship Program is for organisations that need ongoing digital care — not just a one-off project.
We act as your outsourced Digital Director, taking quiet responsibility for the things that would otherwise fall through the cracks.
What we manage
Security, accessibility, and compliance management
Five interconnected areas of ongoing responsibility — so nothing falls through the cracks.
Security & Platform Health
- Monthly security scans and patch management
- Plugin and dependency updates
- Uptime monitoring with incident response
- SSL and DNS health checks
Accessibility & Compliance
- WCAG 2.1 AA compliance tracking
- Quarterly accessibility audits
- Compliance gap reporting
- Remediation prioritisation
Learn more about our accessibility audit and remediation service.
Performance & SEO
- Core Web Vitals monitoring
- Search visibility tracking
- Technical SEO health checks
- Performance optimisation
Google Ad Grant Management
- Grant application and compliance management
- Monthly campaign optimisation
- Mission-focused keyword strategy
- Compliance monitoring and reporting
Reporting & Governance
- Monthly board-ready reports
- Quarterly strategic reviews
- Risk and compliance dashboards
- Roadmap planning and prioritisation
What makes stewardship different
This is not a retainer.
A retainer is a bucket of hours. You submit a ticket, we work through the queue, you receive an invoice. The relationship is transactional - you pay for time, we provide time. When something breaks, you find out. When compliance slips, you find out. When your Google Ad Grant drifts out of compliance and stops serving ads, you find out when enquiries drop.
Stewardship is accountability for outcomes. We monitor before things break. We catch compliance issues before they become complaints. We manage your Grant before it gets suspended. We report to you before your board asks questions.
The difference is not what we do. It is when we do it - and who is responsible if it goes wrong.
Agency retainer
Security monitoring
Reactive - you report it, we fix it
Accessibility compliance
Checked at build, not revisited
Google Ad Grant
Managed if you request it
Reporting
Available on request
Who notices problems first
You
Accountability
Hours delivered
Marzipan Stewardship
Security monitoring
Proactive - continuous monitoring
Accessibility compliance
Monitored and maintained ongoing
Google Ad Grant
Managed as standard, never suspended
Reporting
Quarterly board-ready report
Who notices problems first
Us
Accountability
Outcomes maintained
Quarterly reporting
Your board will ask. You'll have the answer.
Every quarter, we produce a plain-English report on the state of your digital presence. Written for leadership, not developers. Structured for board papers, not internal Slack threads.
Each report covers security posture, accessibility compliance status, search visibility trends, Google Ad Grant performance, and a clear roadmap for the next quarter - what we are watching, what we have addressed, and what requires your decision.
No jargon. No chasing us for updates. No explaining to your board why you don't know the answer.
Security posture
Platform health, patch status, and uptime record for the quarter.
Accessibility compliance
Current WCAG 2.1 AA status and any remediation completed.
Search visibility
Organic traffic trends, ranking movements, technical health.
Google Ad Grant
Spend, click-through rate, compliance status, and performance.
Roadmap and next quarter
What we are watching, what we recommend, what requires your decision.
How it begins
A structured path to stability
Digital Capacity Diagnosis
Every Stewardship engagement begins with our Diagnosis — a three-pillar assessment of your infrastructure, operational friction, and compliance exposure. This gives us a clear baseline and you a board-ready report.
Stabilisation
Based on the Diagnosis findings, we address the highest-risk items first — security gaps, accessibility blockers, and anything that's creating operational friction or compliance exposure.
Ongoing Stewardship
From there, we take quiet, consistent responsibility for your digital presence. Monthly reporting, proactive monitoring, strategic guidance — without you having to chase us.
Investment
From $3,000/month + GST
Stewardship engagements are tailored to the complexity and size of your organisation. All engagements begin with a Digital Capacity Diagnosis ($1,500 + GST), which is credited in full toward your first month of Stewardship.
We don't sell retainer hours. We take accountability for outcomes. That means you're not buying time — you're buying peace of mind.