Stability. Compliance.Fewer surprises.
For organisations that need ongoing care, not another one-off project. I act as your outsourced digital director, taking quiet responsibility for the things that would otherwise fall through the cracks.
Not a maintenance plan.A standing responsibility.
Maintenance plans sell hours. Stewardship takes accountability for outcomes. You are not buying time, you are buying the confidence that nothing is quietly drifting.
| A maintenance plan | Stewardship |
|---|---|
| Sells a block of hours | Takes responsibility for the outcome |
| Fixes what you report | Finds it before you have to chase anyone |
| Updates plugins | Holds security, accessibility, search and Ad Grant compliance together |
| Sends an invoice | Sends one page your board can read without translation |
| Whoever is on the roster | The same practitioner, every month |
Five areas of ongoingresponsibility.
They are interconnected. A slow page is a search problem, an unlabelled form is an accessibility complaint, an unpatched plugin is a privacy breach. So they are held together, by one person.
01
Security and platform health
- Monthly security scans and patching
- Plugin and dependency updates
- Uptime monitoring with incident response
- SSL and DNS health checks
02
Accessibility and compliance
- WCAG 2.1 AA compliance tracking
- Quarterly accessibility audits
- Compliance gap reporting
- Remediation, prioritised
Starting from a gap? Accessibility audit and remediation
03
Visibility and performance
- Findable when someone needs you, wherever they’re searching
- Services described plainly enough for people and AI answers to cite
- Structured data and technical health, checked monthly
- Pages that load fast on a phone, on a poor connection
People now ask ChatGPT, Perplexity and Google’s AI Overviews before they reach a results page. The same foundations hold you visible in both.
04
Google Ad Grant management
- Application and policy compliance
- Monthly campaign optimisation
- Mission-focused keyword strategy
- Compliance monitoring and reporting
05
Reporting and governance
- Monthly board-ready reports
- Quarterly strategic reviews
- Risk and compliance register
- Roadmap planning and prioritisation
Checked monthly. Reported in one page, in plain English.
It starts with a Diagnosis
Who you're working with
In their words
“He is refreshingly transparent about expectations, under-promises, and consistently over-delivers. We've seen material improvements in our organic SEO ranking and AI recommendations. We always feel well-informed and supported.”
Chad Nolan, Principal
Nolan Lawyers
Speak to a current client before you enquireTwelve years, one practitioner, and clients across community services, legal, arts and education. You work with me, not an account manager and a rotating pod.
Founder led. Systems backed.
How that worksA structured pathto stability.
Nothing is changed before it is understood. The highest risks are closed first, and only then does the standing work begin.
Digital Capacity Diagnosis
A written assessment of your infrastructure, operational friction and compliance exposure. It gives us a baseline and gives your board a report it can act on. $1,500 plus GST.
Stabilisation
The highest-risk findings are addressed first: security gaps, accessibility blockers, and anything creating friction or compliance exposure.
Ongoing stewardship
Quiet, consistent responsibility from then on. Proactive monitoring, monthly reporting and strategic guidance, without you having to chase.
04 — Investment
From$3,000 a month
plus GST, tailored to the size and complexity of your organisation
Every engagement begins with a Digital Capacity Diagnosis at $1,500 plus GST, credited in full toward your first month of stewardship. If you go no further, the report is still yours.
I don't sell retainer hours. I take accountability for outcomes.
- A fixed monthly fee, no surprise invoices
- Diagnosis fee credited in full
- Reports written for your board, not for developers
Free tool · Lab by Marzipan
Not sure where you stand?
A 90-second read on your site's security, accessibility and search visibility. No sign-up. Nothing sent to you unless you ask.
Asked before everyengagement.
How is this different from a website maintenance plan?
A maintenance plan sells hours and waits for you to report a problem. Stewardship is a standing responsibility: security, accessibility, performance, search and Ad Grant compliance are checked every month, reported in plain English, and fixed before they become incidents.
Do I have to start with the Diagnosis?
Yes. Nothing is changed before it is understood. The Diagnosis is $1,500 plus GST, gives you a board-ready report whether or not you continue, and is credited in full toward your first month of stewardship.
What does the monthly report look like?
One page, written for leadership rather than developers. What was checked, what changed, what needs a decision, and a risk rating for each area. Quarterly, a longer strategic review and an updated roadmap.
Does stewardship cover AI search, like ChatGPT and AI Overviews?
Yes, as part of the same work rather than a separate product. People now ask ChatGPT, Perplexity and Google’s AI Overviews before they reach a results page. Clear service descriptions, structured data, fast pages and consistent information about your organisation are what both traditional and AI-driven search rely on, so they are held together and reported together.
Is stewardship right for a small organisation?
Often more so. Small teams have the least margin for digital failure and the least time to chase it. Engagements are scaled to the size and complexity of the organisation, from $3,000 a month plus GST.
Are you approved to work with government?
Yes. Marzipan is an approved supplier under the NSW Government ICT Services Scheme, SCM2701. Government-funded organisations can engage directly without a separate procurement process, and security, insurance and business credentials have already been assessed.
Who actually does the work?
I do, for the whole engagement, backed by the systems and specialists a twelve-year practice accumulates. There is no account manager and no rotating pod.
Begin with a Diagnosis.Not a sales call.
A written, board-ready assessment of where your digital foundations stand, and what to do first. Most organisations start with the free conversation.